Welcome to Eurobrandbags.com’s FAQ page! Below you’ll find answers to common questions about shopping with us, from product information to shipping and returns.
1. What is your return policy?
We happily accept returns under the following conditions:
- The product is returned within 14 days of the original order date.
- The product is unused, undamaged, and retains all original labels.
- The product is not personalized.
To initiate a return, please email us at info@eurobrandbags.com. Provide your order number and specify whether you want a return or exchange. Once we receive the item and confirm it meets our return policy, we’ll process the exchange or refund, typically within 3-7 business days.
2. Who covers the shipping fees for returns and exchanges?
Return shipping is free if the item is defective or incorrect. Otherwise, customers are responsible for the cost.
3. How long is the shipping time?
Shipping times vary based on your location:
- Scandinavia and Baltics: 2-5 business days
- Other EU countries: 3-6 business days
Please note that these are estimated times and can vary due to customs processing or unforeseen delays.
4. How much does shipping cost?
Shipping costs depend on your region. Here are our standard shipping rates:
- Estonia, Latvia, Lithuania: €2.99
- Finland, Sweden, Denmark: €4.99
- Poland, Slovakia, Czech Republic, Hungary: €7.99
- Germany, Netherlands, Belgium, Luxembourg, Austria, Ireland, Spain, Italy, France, Slovenia: €9.99
- Bulgaria, Croatia, Greece, Portugal, Romania: €14.99
5. What is the process for orders with products from multiple brands?
If your order contains items from different brands, they will be shipped as separate orders, and you will be charged shipping for each one. We are currently working on a solution to offer consolidated shipping for multi-brand orders in the future.
6. How fast are orders processed?
Orders placed before 23:59 (GMT +3) are dispatched on the next business day, except for specific made-to-order products that may require additional time. We aim to ensure timely processing for all standard orders.
7. Do you accept returns?
Yes, we accept returns under the following conditions:
- The product is returned within 14 days of the original order date.
- The product is unused, undamaged, and retains all original labels.
For return requests, please reach out to info@eurobrandbags.com with your order details.
8. Which logistics company is used for deliveries?
We use a variety of reliable delivery partners to ensure your items arrive safely and on time. Most orders are shipped with DPD and their local partners (such as PostNord in Finland). We also work with other couriers including DHL, UPS, Omniva, and Lithuania Post.
9. Do you provide tracking information for shipped orders?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the status of your shipment.
10. Do you offer gift wrapping?
Currently, we do not offer personalized packaging for orders. Our products are typically shipped in their original brand packaging, though some are sent in unbranded packaging.
11. What should I do if my order is delayed or lost?
If you experience any delays or suspect your package has been lost, please contact us at info@eurobrandbags.com. We will work closely with the shipping carrier to resolve the issue and ensure that you either receive your order or are refunded.
12. Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on special offers.